Systems & Applications Specialist for Audio Visual Technology
We are looking for a Systems and Applications Specialist to work with our Information Services Department to concentrate on the A/V side of the house. This employee supports desktop hardware and base and departmental-specific software and applications. You must have a good working knowledge of web-based video conferencing platforms (Teams, Zoom, Webex, Blue Jean, Cisco Meeting, and even Skype in some cases). We prefer someone with knowledge of hardware-based codec ( ICsco/Tandberg, Polycom, Lifesize). You should also bring a good working knowledge of basic Networks and SIP/H323 protocols in video conferencing. In addition to this, we need someone with a strong knowledge base in supporting Windows desktops/laptops, Apple products, and other smart devices used for streaming video and web conferencing. You must have the ability to troubleshoot technical issues related to AV peripherals or software applications in streaming or video conferencing. And it would help to have video and audio editing skills.
This full-time position will require the employee to report to an office in the heart of the Texas Medical Center. It is classified as exempt. You will be eligible for all benefits from UTHealth, including healthcare coverage and participation in a pension plan run by the State of Texas. The location is on the Metro Rail service lines for both bus and train routes.
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave days, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts include entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus, there are many more!
Position Summary:
It supports desktop hardware and base as well as departmental-specific software and applications with a concentration in audio-visual software and hardware.
Position Key Accountabilities:
1. Installs, configures, maintains, repairs, and otherwise supports services, specialized custom applications, desktop computers, software, applications, and related equipment in a networked environment.
2. Troubleshoots desktop services and systems; recommends improvements.
3. Trains users who need additional core computer and application skills as the position-related information technology responsibilities evolve.
4. Documents each troubleshooting case, annotating all updates to ensure proper documentation of the final resolution.
5. Maintains inventory information of servers, desktop services, and equipment.
6. Participates and executes rollouts/deployments, migrations, and upgrades as part of the IT team.
7. Advises department or school and provides them with IT solutions.
8. Approve all IT lease and purchase requests.
9. Other duties as assigned
Certification/Skills:
- A+, MCSE, and/or MCTS (Microsoft Certified Technology Specialist) preferred
- Good communication skills, both verbal and written.
- MUST have experience with A/V hardware and software
Minimum Education:
Associate’s degree or relevant work experience in lieu of education.
Minimum Experience:
Three (3) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Veteran Information:
Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 9S100, 0673, 002776, 002789.
For a complete list, please visit www.uthealth-veterans.jobs.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
If you are looking for a great healthcare career in Houston, visit http://go.uth.edu/careers!
University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.
UTHealth Benefits
UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.
Equal Employment Opportunity Statement
UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.
UTHealth Houston has adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.
In addition, all UTHealth Houston employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’s Houston rules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.
Work location is based on the needs of the department and may be adjusted.
