Patient Access Center Greeter Practice Plan

Healthcare Support Services
McGovern Medical School at UTHealth
200001OL Requisition #

Position Summary:

Responsible for greeting visitors, wayfinding, providing information and directions to offices and locations.


Position Key Accountabilities:

1. Provides assistance by greeting and assisting patients, their families, and visitors entering the facility with a positive and helpful attitude.
2. Responsible for answering questions, providing information and directing people to the area needed.  Participates in creating an atmosphere that is supportive and efficient.
3. Uses job resources to provide assistance in wayfinding information for patients. 
4. Assists the patients/visitors to the assigned patient care area, and transports patients into or out of wheelchairs as assigned.
5. Supports different departments in the facility as assigned.
6. Facilitates family visitation by communicating with nursing staff as needed.
7. Performs other duties as assigned.  


• Proficient in GE Centricity Business
• Navigating an ACD phone set up
• Communicates effectively with visitors/customers with excellent verbal skills
• Ability to analyze visitor needs and provide directions to specific locations
• Ability to multi-task
• Proficient typing/keyboarding skills.
• Bi-lingual preferred

Minimum Education:

High school diploma or equivalent required.


Minimum Experience:

None.  May substitute required experience with equivalent years of education beyond the minimum education requirement.


Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.


Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

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University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.

Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.


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