UTHealth Houston Cinco Ranch Clinic is hiring a Manager Patient Business I to join their team of professionals. The Manager Patient Business is a member of a 3-person leadership team, will coordinate all administrative functions for the clinic, and is the immediate supervisor to 7 employees.  This position oversees patient referrals, scheduling, billing, and collections.  

Preferences: Supervision and performance review experience preferred.  Ability to work with a large number of providers, clinical staff, and direct reports.  Works well independently and with others.  Follows through on commitments.  Produces quality work, and expects the same from those around them.

Schedule: Monday - Friday, 8a - 5p, and back-up for extended hours on T/Th/Sat

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Responsible for managing day-to-day operations including pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

Position Key Accountabilities:

1. Develops a working knowledge of the patient population and physician relationships; builds business plans that meet the needs of our customers. Ensures operations are in line with the strategic business objectives of the facility.
2. Evaluates the performance level of the unit and individuals. Defines performance expectations, measurement tools and policy and processes. Supports the instruction of educational programs that promote staff competency.
3. Evaluates and provides recommendations for the staffing levels required to perform the functions of the unit. Allocates work assignments in a manner that improves customer service levels, increases productivity and net revenue in the facility.
4. May monitor quality improvement efforts and makes recommendations for change as necessary.
5. Works with peers to improve workflow and departmental processes.
6. Assists with the planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
7. Manages expenses as defined by the department budget and monitors cost reports, making adjustments as necessary to reconcile variances.
8. Leads in the preparation of departmental compliance with all regulatory requirements.
9. Assists in the development of policies and procedures.
10. May manage Human Resources activities for direct repots in regards to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning. 
11. Performs other duties as assigned.